These terms and conditions are for the purchase of products made remotely via computer network through the site

The purchases will be governed by the provisions of Legislative Decree no. 185, 22.5.1999, while the protection of confidentiality (privacy) will be subject to the regulations of Legislative Decree no. 196/03.

These terms and conditions are valid from 01-12-2010. They may be updated or modified by Dentalgreen Ltd. at any time without notice, and will be valid from the date of publication on the website The consumer agrees and is obliged, whenever there is a change in the terms and conditions, to examine it and if appropriate to provide for their printing and retainment. Online sales contract means a distance contract concluded between a supplier, Dentalgreen Ltd., and a customer, under a system of distance sales organized by the supplier, that is to say the legal transaction concerning goods and/or services, which for this contract shall only use the technology of distance communication called the Internet. The term consumer refers to the person who buys goods and services for purposes directly or not directly related to their professional activity.

Acceptance of the conditions of sale

1.1 The terms of the premise are an integral and essential part of this contract.

1.2All contracts will be concluded directly through access by the customer (business and private) to the corresponding website at At that point the customer can conclude the contract for the purchase of the product desired while carefully following the directions and procedures outlined.

1.3 The customer must examine these terms and conditions of sale online before completing the purchase process. The submission of the order confirmation therefore implies full knowledge of these and their full acceptance.

1.4 The customer, in sending electronic confirmation of their purchase order, unconditionally accepts and agrees to observe in its relations with Dentalgreen Ltd. the general conditions and conditions of payment described below, claiming to have read and accepted all information provided by them under the rules mentioned above, and also recognizing that Dentalgreen Ltd. does not consider itself bound to different conditions unless previously agreed in writing.

1.5 Any order made towards the Dentalgreen company acts as the customers acceptance without reservation of all of these terms and conditions of sale. Therefore, no provision given by the customer (on the general conditions of purchase, on purchase orders, in correspondences or any other document that may arise), may waive these conditions. Please note also that our photos are not contractual. In case the customer decides to cancel an order already accepted by Dentalgreen Ltd., payments on the account will be retained as partial compensation for damage that may have been caused by cancellation of the order, without restriction or limit to Dentalgreen Ltd.

Sales prices and purchase

2.1 All sales prices of the products shown on the website which constitute an offer to the public pursuant to article 1336 c.c. are not inclusive of VAT. 

2.2 The total cost of the shipment as far as the customer's home is charged to the customer, unless otherwise specified. This cost will, in any case, be disclosed to the customer before the confirmation. 

2.3 The purchase contract is concluded through the exact compilation and the consensus expressed by the accession date online after registering.

2.4 The customer can pay for the goods ordered using the payment methods indicated online at the time of purchase. 

2.5 The prices of different types of transport are related to weight, pack size and the delivery destination. 

2.6 Dentalgreen Ltd. reserves the right to modify its prices at any time and without notice in order to be able to adapt to the pricing policy of its suppliers.


3.1 Dentalgreen Ltd. will deliver the products selected and ordered to customers at the address indicated, in the manner provided for in the preceding article, by courier.

3.2 The purchased goods will be delivered within the terms provided for by art. 6 Leg. 185/1999. No responsibility can be attributed to the supplier for late or non-delivery due to force majeure or unforeseeable circumstances.

3.3 The customer is required to verify, upon receipt, that the product delivered conforms to the order made, only thereafter, excepting of course the right of withdrawal provided for in item no. 8, the customer must sign the delivery documents.

3.4 Upon delivery of the goods, the customer must verify the integrity of the packages and their correspondence with the quantity and quality as specified in the accompanying document. In case of discrepancy, this should be reported on the accompanying document and confirmed within seven days by fax or registered mail to Dentalgreen Ltd., Via Degli Abeti no.140 61122 Pesaro (PU). Despite the presence of intact packaging, the goods must be checked within seven days of receipt. Any hidden defects must be reported in writing by fax or registered mail. Any signalling beyond the aforesaid terms will not be considered. For each statement, the customer assumes full responsibility for that stated.

3.5 The delivery, unless otherwise agreed in writing between the parties, will be on the ground floor and in office hours: from 8.30 to 13.00 and from 14.00 to 17.00 daily, except holidays, from Monday to Friday.

3.6 The customer is required to make him/herself available at the times described in section 3.4, to avoid any additional charges for non-delivery by the courier, charges that otherwise will be dealt with by the customer.

3.7 Dentalgreen Ltd. is not responsible for damages caused by the courier to products purchased.

Availability of products

4.1 The customer can purchase only products that are currently present in the electronic catalogue visible online at the web address: If the request via an online order exceeds the amount available for a given item, Dentalgreen Ltd. will accept the order limited to what is actually available in its virtual warehouse. It is the responsibility of the Dentalgreen customer service team to disclose to the customer (within the time and in the manner it sees fit) if the products ordered will be available in the future or not. 


5.1 Dentalgreen Ltd., assumes no liability for problems caused due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other events that could prevent, in whole or in part, to the timely implementation of the contract. 

5.2 Dentalgreen Ltd. will not be liable to any party or third parties for damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, only the customer is entitled to reimbursement of the price paid. 

5.3 Dentalgreen Ltd. is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards, cheques and other means of payment, in payment for goods purchased. Dentalgreen Ltd. in fact, at no time of the purchase procedure, is able to know the buyer's credit card number, which, via a secure connection, is transmitted directly to the overseer of the banking service. 

Warranties and conditions of service introduction

The quality of our products is at the top of their respective categories and the manner of storage and shipping are designed to preserve them over time. Dentalgreen Ltd. buys direct and also on behalf of the Onda group from manufacturers and/or distributors who have been selected by you for quality and inspection standards. All our products are covered by warranty for any defect or flaw inherent to the product that are reported within 8 days of discovery. We will replace the product at our expense or reimburse the customer for the amount paid, including shipping costs, in accordance with the provisions of Articles 1519 c and e of the Civil Code.

6.1 Dentalgreen Ltd., supplier to the site, markets products of high quality. The creators of these goods have a guarantee that the minimum duration depends on the type of product purchased. The guarantee begins on the day of purchase of the goods. This service is provided directly by the manufacturers of the goods.

Obligations of the buyer

7.1 The consumer agrees and undertakes, once the purchase process online is concluded, to print and keep the present general conditions, having already been seen and accepted as a compulsory step, as well as the specifications of the product purchased, in order to fully satisfy the conditions laid down in Art. 3 and 4 of Leg. no. 185 / 1999.

7.2 The present general conditions may be updated or changed at any time by Dentalgreen Ltd., provided that written notice is given through its website. The consumer agrees and undertakes, whenever a change in the general conditions occurs, to provide for their printing and storage.

7.3 It is strictly prohibited to enter false and/or invented and/or imaginary data during the registration process required to provide the procedure for the execution of this contract and the subsequent communications; data details and e-mail must be the only real personal data and not of imaginary of third persons.

7.4 It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties. Dentalgreen Ltd., reserves the right to prosecute any violation or abuse, and for the protection of all consumers.

7.5 The customer removes Dentalgreen Ltd. from any liability arising from incorrect tax records because of errors in the data supplied by the customer, being the Client he or she is solely responsible for the correct entry of data.

Right of withdrawal

8.1 Under Article. 5 of Leg. May 22, 1999, n. 185 the customer can exercise the right of withdrawal, returning the goods received and be reimbursed for the price paid. 

8.2 The consumer who for whatever reason is not satisfied with the purchase has the right to terminate the contract without penalty and without giving any reason, within 10 working days from the date of receipt of the goods purchased. 

8.3 All costs of product returns are charged to the customer who, directly or through other means, will ensure the delivery of the same at the residence of the seller; all items must be received in the same condition in which they were received, in their original packaging and with any manuals and/or handbooks that were part of the package and the original packaging; it is not allowed to return the goods in another manner.

8.4 To exercise the right of withdrawal, the customer must, within the period specified above, send a registered letter with return receipt to the following address: Dentalgreen srl via Degli Abeti n.140 61122 Pesaro (PU). The communication can be sent within the same period also to the following email address:, provided it is confirmed by registered mail with return receipt within the following 48 hours. We will, therefore, repay the amounts paid by the customer as soon as possible, and in any event within 30 days of receipt of the notification referred to above, retaining only the amount of postage that will remain permanently charged to the customer. The right of withdrawal applies only to goods that are unused at the time of return, and cannot be exercised for goods which by their nature can not be returned or are liable to deteriorate or expire rapidly.

8.5 Dentalgreen Ltd. will accept the returned goods reserving to verify that the products have been returned in original condition and with original packaging; only then will they provide for the amount paid by the consumer for the purchase of products.

8.6 Transport costs incurred for delivery of the product to the customer and for the eventual return to Dentalgreen Ltd. are non-refundable.

8.7 Dentalgreen Ltd. will not compensate the customer in case of loss or damage to the goods being returned. The goods should be returned packaged with carriage and insurance paid, and under no circumstances will cash on delivery packages or carriage forward parcels be taken back. The right of withdrawal is excluded in the case of purchase of made to measure or personalized goods or goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. Our responsibility is still limited to the exchange or replacement of supplies, and under no circumstances can we be held responsible for direct or indirect consequences arising from such misunderstandings.

Returned goods

9.1 Any return will not be accepted without prior written agreement from our side. In any case, these returns must be made in their original packaging with carriage paid and accompanied by the original invoice with a delivery note stating the reason for the return. If the return is due to an error in the customer's order, an amount equal to 30% of the total bill will be deducted for expenses. The amount already paid cannot be refunded and will give rise to a goods purchase having the validity of one year from its date of issue. After this deadline, no deduction can be applied on subsequent orders. If there was an error in the processing of the order by Dentalgreen Ltd. and a different product from the one ordered has been delivered to the customer, the customer may request a replacement. In this case, the costs incurred will be reimbursed for return shipment.

9.2 If the consumer exercises the right of withdrawal, as previously stated in section 8 of these general conditions, the amount to be refunded will be credited to the same credit card.


10.1 By completing the specific box on the website, the customer authorizes Dentalgreen Ltd. to use their credit card, or other card issued in replacement thereof, and to charge to their bank account the total amount Dentalgreen Ltd. indicated as the cost of the goods online. The whole procedure is done via secure connection directly connected to the bank owner and operator of online payment services, which Dentalgreen Ltd. cannot access.

Contract termination and expressed resolutory clause

11.1 Dentalgreen Ltd. has the right to terminate the contract by giving notice to the customer indicating the motivation, in which case the customer is entitled only to a refund of the amount already paid.

11.2 The obligations assumed by the customer in art. 7 (Obligations of the buyer) as well as the guarantee of resolution of payment the customer makes with the means indicated in art. 2, are essential, so that by express agreement, the failure by the customer, of only one of these obligations will lead to termination of the contract under article 1456 cc, without any judicial decision, subject to the right of Dentalgreen Ltd. to sue for damages.


INTRODUCTION Dentalgreen Ltd. has complete respect for your privacy. The data you transmit to us will be processed through electronic means and will be used by Dentalgreen Ltd. only to allow for the management of orders and shipments. In accordance with the Legislative Decree no. 196/03 "concerning the protection of personal data", all information relating to personal data, orders and payments made is strictly confidential. We assure you that in no case and for no reason will we divulge your personal information with anyone outside of Dentalgreen Ltd. and the Onda group for shipments of goods. 

12.1 Personal data is collected for the purpose of registering the customer and activating the procedures with regard to the customer for the execution of this contract and the relative necessary communications; this data is processed electronically in compliance with the laws and can be produced only at the request of the court or other authority authorized by law. 

12.2 Personal data will be communicated to delegates perform the activities necessary for the execution of the contract and used exclusively for that purpose. 

12.3 The individual concerned has rights under Article 13 L.675 / 1996, namely: to seek confirmation from the Dentalgreen Ltd. headquarters of their personal data; to know the origin, logic and purpose of their treatment; to obtain updates, rectification and integration; to request cancellation, transformation into anonymous form or to block in the event of unlawful processing; to oppose their processing for legitimate reasons or if the data is used for sending advertising material, commercial information, market research, direct marketing and interactive marketing communications. 

12.4 The obtainment of cancellation of one's personal data is subject to sending a written communication sent by fax or post to the company headquarters. 

12.5 The owner and responsible agent for the collection and processing of personal data is Dentalgreen Ltd.

Jurisdiction and competent court

13.1 Any dispute regarding the application, execution, interpretation and violation of purchasing contracts agreed upon online via the website is subject to Italian jurisdiction; the general conditions are reported, although not expressly provided herein, in conjunction with the Decree. n. 50 of 15.1.1992 and the Decree. n. 185, 22.5.1999. 

13.2 Any dispute between the parties relating to this contract shall be brought before the Court of Pesaro.

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